What people ask us
Do you hack or test my website?
No. The scan reads only what any visitor's browser shows, and your domain's public settings (its DNS records), which anyone can look up. Testing that tries to break in happens only through a certified partner, and only with your written authorisation.
Is this legal advice?
No. We fix technical exposure and explain the rules in plain words. Where a question needs a legal opinion, we say so, and you should ask a lawyer.
Will you install an accessibility widget or overlay?
No. A widget or overlay is an add-on that promises to make a site accessible with one line of code; on its own, it does not. We fix the code of your pages and publish your accessibility statement.
What do you need from me?
Access to your website admin and to your domain settings (DNS), or we send you the settings to add yourself. And a few minutes to confirm which tools send email for you.
How long does it take?
Cookie and accessibility fixes in one to two weeks. Email protection is set up in days, then taken to full strength over 30 to 60 days so no real email is lost.
Can I cancel the monthly plan?
Yes, any time with 30 days' notice. Your proof file is yours to keep.
Why did you contact me?
Our scan of public business websites found something worth knowing. If you would rather not hear from us, one click stops it for good.
Will fixing this guarantee I am never fined?
Nobody can promise that. What we give you is a site that passes the checks regulators run, and a dated record showing you acted.
Does the European Accessibility Act apply to my practice, office or agency?
Only where consumers can make a contract with you on your website or app, such as buying a service or booking and paying online, and you are not a microenterprise (fewer than 10 staff and no more than €2 million in turnover or balance sheet total). The Act's list of services does not name health, legal, notarial or estate agency services as such. In the UK the Equality Act applies to every service provider, whatever its size. The Your sector pages go through each profession.
We are notaires, lawyers or an agency. Do the right email settings (DMARC) stop fraudsters diverting a client's payment?
They stop fraudsters sending from your exact address, which is the most convincing version of the scam. They do not stop lookalike addresses (one letter off yours) or a hacked mailbox. Those need two-step login (a code from your phone as well as the password) on every mailbox, and a fixed rule, written into your engagement letters, that you never change bank details by email and that clients confirm by phone on a number they already have.
Who carries the loss when a client pays a fraudster?
It depends on the country and the facts, and courts have gone both ways. Recent rulings looked at what each side did to prevent it, including how the bank details were sent. A lawyer should advise on a real case. What you control is how you send bank details and what your clients are told before they pay.